Returns & Refunds

Returns & Refunds

We want you stoked on your ride. If something isn't right, here's how returns work.

30-day returns

You may request a return within 30 days of delivery. To be eligible, the item must be unused, in like-new condition, and returned in its original packaging with all included parts and accessories.

Return shipping & restocking

The customer is responsible for return shipping costs, and a 15% restocking fee applies to returned items. These are deducted from your refund. Because our bikes ship as freight, return shipping can be significant — please contact us before returning so we can help arrange it.

Non-returnable items

Bikes that have been ridden, registered, modified, damaged by misuse, or are missing parts may not be eligible for return. Defective items are handled under the manufacturer's warranty.

How to start a return

Email [your support email] with your order number and reason for return. Once your return is received and inspected, we'll process your refund to the original payment method, typically within 5–10 business days.